Returns & Refunds – Hydrating Scalp Care

 Each Maeuca product is created with care — but if something isn’t quite right, we invite you to reach out.

 If You Change Your Mind

 We understand — sometimes curiosity shifts course. Due to the nature of our scalp care range, we’re unable to accept returns for opened products. If your item remains unused, we offer returns or exchanges within 14 days of delivery.

 Return postage is kindly covered by you.

If the product is faulty

 Should your order arrive damaged, incorrect, or unexpectedly flawed, we’ll set things right. Notify us within 7 days and we’ll organise a refund, replacement, or exchange — no fuss, no charge.

 To Begin

 Email info@maeuca.com.au with your order number, a details of the return, and a photo. We’ll respond promptly and guide you from there.

 Refund Timing

 Once we receive and assess the returned product, refunds are processed to your original payment method within 3–5 business days.

A gentle note: We are a small business creating thoughtful, skin-loving products. Your understanding and support means the world to us. If you have any questions, please don’t hesitate to reach out — we’re always happy to help.